ROLEX SECTION
When browsing the Rolex section on our website, the user could interact with an embedded website of www.rolex.com. In this case, only the Terms of Use, the Privacy Policy and the Cookie Policy of www.rolex.com will apply.
GENERAL CONDITIONS OF SALE
The offer and sale of products made on the website www.gioielleriaranieri.com are governed by these General Conditions of Sale. For any other legal information, consult the sections: General conditions of sale, Privacy Policy and Right of Withdrawal. The Customer is required, before submitting his Purchase Order, to carefully read these General Conditions of Sale. The forwarding of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and of what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and keep these General Conditions of Sale and the relative Order form, which have already been viewed and accepted.
OBJECT
These General Conditions of Sale have as their object the sale of products made online through an e-commerce service on the Website www.gioielleriaranieri.com In consideration of the large number of products made available, the main characteristics and prices of the same (including any additional costs) are clearly indicated directly on the Site. The products sold on the Site can be purchased and delivered only in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the Order processing procedure.
SUBJECTS
The products are sold directly by GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. (VAT number 01116450667), in the person of the legal representative Mr. Carlo Ranieri, with registered office in L’Aquila 67100, Corso Vittorio Emanuele 47, L’AQUILA, and makes available to all users the possibility of purchasing products via the Internet with a different brand (hereinafter “Products”) and also a series of Services, including Delivery Services, through the Site www.gioielleriaranieri.it (hereinafter “Site”), of which GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C sas is the sole and exclusive owner.
For any request and / or information you can contact the GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. team.
by email at the following address: info@gioielleriaraniri.com
GENERAL CONDITIONS OF SALE FOR ONLINE PURCHASES ON THE WEBSITE WWW.GIOIELLERIARANIERI.COM
These general conditions of sale (“General conditions of sale”) are governed by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree no. 70 / 2003 and subsequent amendments) and apply exclusively to the remote sale via the web of the Products shown on the Website www.gioielleriaranieri.com, in correspondence with which the “Buy online” button is present, and of the Services as indicated in these General Conditions of Sale as well as in the other sections of the Site. In the event of changes to the General Conditions of Sale, the Purchase Order, as specified in the following articles. 3 and 4 of these General Conditions of Sale (hereinafter the “Purchase Order”), the General Conditions of Sale published on the Site at the time the Order is sent by the Customer (hereinafter “Customer”) will apply.
These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on www.gioielleriaranieri.com and do not, however, regulate the supply of services or the sale of products by subjects. other than the Seller that are present on www.gioielleriaranieri.com through links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
The products are sold to the Customer identified by the data entered when completing and sending the Order form in electronic format with simultaneous acceptance of these General Sales Conditions.
The product offers on the website www.gioielleriaranieri.com are aimed at adult customers. If you are under the age of 18, you must first have the consent of one of your parents or a legal guardian to purchase on the website www.gioielleriaranieri.com.
Remember: this always applies, not only for our Site, but for all the sites you visit on the Internet: when browsing the Internet you see or are asked for information that you do not understand or are not clear to you, always ask your parents for help. By placing an Order through this Website, you warrant that you are of legal age (18 years) and that you have the legal capacity to enter into binding contracts.
The Customer is prohibited from entering false and / or invented and / or fictional names in the procedure
Order online and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
Furthermore, by accepting these Conditions of Sale, you release the Seller from any liability deriving from the issuance of incorrect tax documents due to errors in the data provided by you at the time of placing the Order online, being yourself as a customer the solely responsible for their correct insertion.
By accepting these Conditions of Sale, you also release the Seller from any liability arising from errors or delays in accessing the Website by the customer when entering their data in the purchase procedure. As well as the slowness or the impossibility of receiving the customer’s Order confirmation or any anomaly that may occur due to problems with the Internet network, or due to any other unforeseeable and independent event from GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C sas.
By accepting these Conditions of Sale, you also exonerate the Seller from any liability arising from failure to operate or from problems relating to the e-mail address provided by the customer for sending the Order confirmation.
PUBLIC OFFER AND SALES CONTRACT THROUGH ELECTRONIC COMMERCE SERVICE
The Products and Services with the relative Prices as present on the Site constitute an offer to the public in accordance with the methods specified in the General Conditions of Sale and on the Site itself. The conditions of this offer apply exclusively to purchases made on the website www.gioielleriaranieri.com. The purchase and sale contracts stipulated on the Site and concerning the Products and Services (hereinafter “Sales Agreement” or simply “Contract”) are concluded with GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s.
Online sales contract means the distance contract concerning the purchase and sale of movable property (hereinafter Products) stipulated between you, as a Customer, and GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C sas, as Seller, in the ‘as part of an electronic commerce service organized by the Seller which, for this purpose, uses remote communication technology called the Internet.
To reach the conclusion of the Contract for one or more Products, you will have to fill in the Order form in electronic format (from now on also Order) and send it to the Seller through the Internet following the relative instructions.
The Order contains:
the reference to these general conditions of sale;
information and images of each Product and its price;
the means of payment that you can use;
the methods of delivery of the Products purchased, the times and relative shipping and delivery costs;
the reference to the conditions for exercising your right of withdrawal;
the methods and times for returning the purchased products.
Despite JEWELERS RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and characteristics of color resolution of the computer you are using. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative.
FULFILLMENT OF THE ORDER AND CONCLUSION OF THE CONTRACT
By submitting the Order through the Website, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller.
Once the Order has been sent, the Seller will take charge of it for its fulfillment and will send you, by e-mail, an Order Confirmation (hereinafter “Order Confirmation”) to the e-mail address communicated by the Customer. This Confirmation will summarize the selected Products and Services, the relative Prices (including Delivery costs and additional costs related to additional Services requested by the Customer), the address for delivery, the Order number (hereinafter “Number of ‘Order ”), the general conditions of sale provided therein and any special conditions applicable to the individual order and determined following specific requests from the customer.
JEWELERY RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. reminds the Customer to check with the utmost attention and care the correctness of the data contained in the Order Confirmation and to communicate to GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. within 24 (twenty-four) hours of receipt of any corrections. The Order Number, generated by the system and communicated by GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. must be used by the Customer in any communication with GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C sas. It is possible that occasional unavailability of the Products offered may occur, in this case, if the Products chosen by the Customer are not, in whole or in part, available, JEWELERS RAFFAELLO RANIERI DI CARLO RANIERI & C sas will communicate it to the Customer.
Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request you via e-mail or on the telephone indicated by you, further information with reference to the Order sent by you through the Internet.
The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the Contract is not concluded and that the Seller has not carried out your Order, specifying the reasons. In this case, the sum previously committed on the Customer’s means of payment will be released.
If the products presented on the Website are no longer available or on sale after sending the Order, it will be the Seller’s responsibility to notify you promptly and in any case within thirty (30) working days from the day following that in you have sent your Order to the Seller, any unavailability of the Products ordered. In this case, the sum previously committed on the Customer’s means of payment will be released.
Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
Before concluding the Contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data Privacy Policy.
The Contract is concluded when the Seller, after receiving your Order Form and verifying the correctness of the data, has forwarded the confirmation of the shipment of the product to the e-mail address you indicated on the Website.
The Seller undertakes to deliver the ordered products to the Customer no later than 30 days from the date of conclusion of the Contract.
The language available to conclude the Contract with the Seller is Italian and the applicable law is Italian.
JEWELERY RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. reserves the right to refuse orders from a customer with whom there is an ongoing legal dispute relating to a previous Order. This applies equally to all cases in which GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. considers the customer unsuitable, including, by way of example, the case of previous violations of the conditions of the Contract for online purchases on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.
SALE PRICES
Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the Website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Website at the time the Order is sent over the Internet. Product prices, offers and shipping and delivery costs may vary over time. If you send the order some time after your last visit to the Website, make sure that the prices have not changed and therefore check the final sale price before submitting the relevant Order.
All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the Website and in the Order, unless otherwise specified, are to be considered as not including any costs associated with customs duties and related taxes, which cannot be calculated in advance, if the shipment takes place. in non-EU countries or in countries where current legislation provides for import charges. In this case, the existence of any additional costs indicated above will be clearly mentioned during the insertion and revision of the Order.
These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.
In case of non-collection, the seller will refund the cost of the product but not also the shipping costs, exit and entry costs related to customs duties and related taxes and shipping costs.
for the shipment of the product to the seller.
All the prices of the products indicated on the site are inclusive of VAT. The delivery costs (hereinafter “Delivery Costs”) and the costs related to the Additional Services made available by GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C sas, as indicated in the following articles of these General Conditions of sale, are charged to of the Customer and adequately detailed in the Purchase Order. The Price shown on the Site at the time the Order is sent is applied to the Products and Services, except for offers or any subsequent changes in Price and indicated on the Site itself.
ORDER
The purchase order must be made online through the order procedure on the Site (hereinafter “Order Procedure”), by clicking on the desired product which will flow into the Cart. In order to proceed with the compilation of the Purchase Order, the Customer may, alternatively, follow the following methods:
In the event that the Customer is already registered on the Site through the appropriate Section, it will be sufficient to enter their login credentials (username and password) by entering them in the “Login” section.
In the event that the Customer is not a user of the Site, it will be sufficient to enter the required data in the appropriate form, necessary to make the purchase. GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. reminds that the Customer, before proceeding with the Purchase, may at any time become a user of the Site by registering online via the “Register” page (to become a User of the Site).
The Customer correctly concludes the Order Procedure if the Site does not show any error messages (the system cannot detect errors in reference to the data entered by the Customer in the field dedicated to billing and shipping addresses).
In the “Your orders” section you can check the status of your Order which is no longer editable if it is in the “in progress”, “ready”, “shipped” and “closed” status.
If the Order has not yet been sent, it is only possible to change the shipping address by contacting customer service by email at info@gioielleriaranieri.com. It is advisable to anticipate the request by e-mail to change the shipping address with a telephone contact. In the event that the delivery is not successful, the customer must immediately contact GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s ..
TERMS OF PAYMENT
To pay the price of the Products and the relative shipping and delivery costs, you can follow one of the methods indicated in the Order form of the Website www.gioielleriaranieri.com and which are summarized below.
Bank transfer
You can pay for your Order quickly and securely using your home banking through the payment platform. The amount will be debited directly from your bank account and the shipment will take place after the account has been credited.
Payment of the Order must be made at the time of its forwarding to GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. with the possibility that this will be automatically canceled by the seller in the event that the credit is not made no later than 7 (seven) days later.
You can find the payment receipt, or the invoice if subject to VAT, on the Site in the “Your orders” section.
SHIPMENTS AND DELIVERY METHODS
Each shipment contains:
the products ordered;
any accompanying documentation required based on the country of dispatch;
any information and marketing material;
any gadgets.
The delivery of the Products purchased through the Seller’s website can take place in different ways.
Customer home delivery
The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping.
Upon receipt of the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In case of anomalies you will have to have the courier detect and note exactly the same and reject the delivery upon mandatory communication to GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. also by contacting customer service by e-mail at info@gioielleriaraniri.com.
Customer home delivery
The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping. Consult the reference Faq for additional information on costs, times and methods of shipping and countries served.
In Italy we ship by express courier in 24/72 hours with insured delivery and signature on delivery. When the Order is shipped, you will receive an e
-mail with the tracking code of the shipment, i.e. the tracking code with a link that refers to the courier’s website and to the status of the shipment. This number, the tracking code, is used to monitor the progress of the shipment and the expected delivery date.
RIGHT OF WITHDRAWAL
If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, he is entitled to the rights referred to in art. 52 and ss. of the Consumer Code, as amended by Legislative Decree 21/02/2014 n.21, and therefore the right to withdraw from the Purchase Agreement (hereinafter “Right of Withdrawal”) for any reason, without explanation and without any penalty, communicating it to the Seller within fourteen (14) days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods.
We remind you that, as required by current legislation, the right of withdrawal is excluded and therefore cannot be exercised in the event that the products you have purchased have been customized, even with simple engravings, or have been made to measure for you, on your explicit request at the time of placing the Order.
The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the Products of GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. purchased by the Consumer.
The customer who intends to exercise the right of withdrawal must communicate it to GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. by explicit declaration by filling out the withdrawal form and sending it to the indicated contacts.
The right of withdrawal is subject to the following conditions:
the returned Products must be returned in their entirety and not parts or components of them even in the case of kits;
the returned Products must not have been used, worn, washed or damaged;
Returned products must be returned in their original packaging (meaning, by this, the packaging of the individual product);
the returned Products must be sent to the Seller in a single shipment;
In the event that the returned product (s) have / have not contributed to the achievement of a minimum order for obtaining a gift, the return of the product means that the return of the aforementioned gift is also included and mandatory.
Withdrawal form
In case of exercising the right of withdrawal, the customer is required to return the goods within 15 days from the day on which he communicated to GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. their will to withdraw from the Contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
As required by current legislation, to which we refer, GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. may suspend the reimbursement until receipt of the goods or, at its sole discretion, until the customer demonstrates that he has returned the goods to GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s.
According to article 59 of the Consumer Code (containing “Exceptions to the right of withdrawal”) for distance and off-premises contracts, the right of withdrawal is excluded in the case of “supply of goods made to measure or clearly personalized” .
Refund procedure
If the right of withdrawal is exercised by you in accordance with the previous conditions, the Seller is required to reimburse the sums paid by the customer within and no later than 30 days of your decision to exercise the right of withdrawal but on condition that within the same term the product is been returned and checked by the operators of GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C sas
The Seller will use the same payment method you used for the initial transaction for the re-credit, unless you explicitly ask the Seller that a different means be used and the latter agrees. If the Order was paid by bank transfer, the refund will be made by bank transfer: Contact customer service by e-mail to info@gioielleriaraniri.com to tell us the IBAN on which to make the transfer.
In the event of a simple Withdrawal, the only costs at your expense will remain the initial shipping costs of the Order of the products purchased. If you have chosen a different and more expensive type of delivery than the standard one offered, the additional costs will not be refunded. All other expenses will be remitted to you
bursed by the Seller, including the costs of delivery of the goods returned following the exercise of the right of withdrawal (with the exception of the additional costs deriving from your possible choice to use a different and more expensive delivery method than the type of standard delivery offered by Seller).
The only case in which the customer will be entitled to a refund of the price, shipping costs and return costs is for the return of defective products or products delivered that do not correspond to the Order placed by the customer or in case of damage due to the same due to transport or shipping errors by the Seller. In case of return of the products just listed, GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. will bear the transport costs for returning the products. Returns can be requested within 30 days of receiving the items. If possible, close the item or items to be returned in the same box used for our shipment. If this is not possible, we recommend for safety reasons that the return be well packaged and protected. The courier will already arrive with the pre-printed label with our shipping details and the customer’s reference.
LEGAL CONFORMITY GUARANTEE
All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by Articles. 128-135 of the Consumer Code (Legal Guarantee).
More precisely, the guarantee regime on products sold by GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. differs according to whether the buyer is a “consumer” or a “professional” pursuant to Directive 1999/44 / EC concerning “certain aspects of sales contracts and guarantees concerning consumer goods”.
If you buy as a “consumer”, you benefit from the legal guarantee of conformity which the seller is required by law on all goods sold (“Legal Guarantee”).
The Legal Guarantee – to which GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. is held. as seller – guarantees the goods against conformity defects with respect to the sales contract.
WHO IT APPLIES TO
The Legal Guarantee, therefore, is reserved for consumers. Therefore, it applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Those who have purchased on the Site and who do not play the role of consumers will be subject to the guarantees for defects in the thing sold, the guarantee for defects in quality promised and essential and the other guarantees provided for by the civil code with the relative terms, forfeiture and limitations.
WHEN IT APPLIES
The seller (and, therefore, with regard to purchases made on the website www.gioielleriaranieri.com) is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.
The guarantee is therefore valid, provided that the following conditions are respected:
the defect occurs within 24 months from the date of delivery of the products;
the Customer submits a formal complaint regarding defects within a maximum of 2 months from the date on which the defect was recognized by the latter, unless this is in contrast with the prevailing mandatory rules of the Customer’s country of habitual residence;
Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the product, it will instead be the consumer’s responsibility to prove that the lack of conformity already existed at the time of delivery of the same.
In order to take advantage of the Legal Guarantee, you must therefore first provide proof of the date of purchase and delivery of the goods. It is therefore advisable that you, for the purpose of this proof, keep the purchase invoice or any other document that can certify the date of the purchase (for example the credit card statement) and the date of delivery. .
WHAT IS THE DEFECT OF CONFORMITY
There is a lack of conformity when the purchased good:
it is not suitable for the use for which goods of the same type are normally used;
does not conform to the description made by the seller and does not possess the qualities of the goods that the seller has presented to the consumer as a sample or model
does not have the usual qualities and performance of a good of the same type, which the consumer can reasonably expect, held
o I also take into account statements made in advertising or labeling;
it is not suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the Contract and which the seller has accepted.
Any faults or malfunctions or defects of any other type caused by accidental events or by your responsibility or by a use of the product that does not comply with its intended use and / or as provided in the attached technical documentation are therefore excluded from the scope of the Legal Guarantee. to the product, if any, or in the instructions for use relating to the same. As for watches, accessories such as straps, cases and glass are generally not covered by the warranty.
We also remind you that despite GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. constantly adopts measures to ensure that the photographs of the products shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics that your computer is equipped with. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative.
WHAT TO DO IN THE PRESENCE OF A CONFORMITY DEFECT
In case of lack of conformity duly reported within the terms, you will have the right:
Primarily, to the free repair or replacement of the goods, at your choice, unless the requested remedy is objectively impossible or excessively expensive compared to the other and, therefore, in the specific case, considering the type of sale, to the replacement, where this is possible in relation to the number of specimens still available for sale;
Secondly (in the event that the repair or replacement is impossible or excessively expensive or the repair or replacement has not been carried out within reasonable terms or the repair or replacement previously carried out has caused significant inconvenience to the consumer) to the reduction of price or termination of the Agreement, at your choice.
An excessively onerous remedy is understood to be that which imposes unreasonable expenses on the seller compared to the alternative remedies that can be carried out, taking into account (i) the value that the asset would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer.
REFUND OR REDUCTION AS A RESULT OF THE APPLICATION OF THE LEGAL WARRANTY
In the event of termination of the Agreement, GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. will refund you the Grand Total paid. In the event of a price reduction, GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. will refund you the previously agreed amount of the reduction.
The refund or reduction amount will be communicated to you via email and credited to the chosen payment method or solution.
In particular, in the event of non-compliance, the Customer who has entered into the Contract as a Consumer will have the right to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or termination. of the Contract relating to the disputed goods and the consequent return of the price
The exchange or refund of a product with obvious manufacturing defects will be possible within 7 (seven) days of receipt of the same, beyond these deadlines, if the item falls within the specifications of the service centers (different for each brand) it can be brought to warranty repair. Warranty repair times vary by product brand and can range from 45 to 60 working days.
CONTACTS
For any request and / or information you can contact the GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. team. by sending an email to info@gioielleriaranieri.com.
COMMUNICATIONS TO THE CUSTOMER
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided by the Site.
PRIVACY POLICY
Customer data are processed by GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a
.s. in accordance with the provisions of the legislation on the protection of personal data pursuant to regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
APPLICABLE LAW, DISPUTE RESOLUTION AND JURISDICTION
These general conditions of sale are governed by Italian law and will be interpreted on the basis of it. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian judicial authority, as further specified below. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law. If the Customer, on the other hand, does not qualify as a consumer, the parties conventionally establish the exclusive jurisdiction of the Court of Como.
Online platform for alternative dispute resolution (ODR)
Given that GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. is always available to seek an amicable solution to disputes that have arisen, also through the direct contacts indicated, the Customer is informed that, according to Article 14 of EU Regulation no. 524/2013 and the resolution on the ODR referred to in the Statutory Instrument n. 500/2015 in force since 15 February 2016, an online platform has been established by the European Commission for the resolution of ODR disputes (“online dispute resolution”) deriving from the purchase of goods online, accessible at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Through the ODR platform, the Customer can consult the list of ODR bodies, find the link to each of them and start an online dispute resolution procedure. More information on the platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.about.show
COOKIES
The Site uses cookies to ensure normal navigation and the use of its features. For more information about the cookies used by the Site or to deny consent to their installation, the Customer can consult the information in the Cookie section.
INTELLECTUAL PROPERTY
All the elements of the Site that are subject to registration of an intellectual property right (photos, product sheets, descriptions, layouts) are the exclusive property of GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. and cannot be used. All designs, models, brands, texts, visual or sound, comments, works, illustrations, images, reproduced on the website www.gioielleriaranieri.com are protected by copyright, brand rights and image rights and by any other applicable intellectual property law. They are the total property of GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. or its partners.
Any type of reproduction or representation, subject to counterfeiting, can lead to the onset of civil and criminal liability of its author.
MODIFICATION OF THE GENERAL CONDITIONS OF SALE
On the occasion of any modification to these General Sales Conditions, GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. will promptly publish the modified ones on the Site.
The amended General Conditions of Sale will become an integral part of the new Contracts, starting from the first Order forwarded by the Customers, following their publication on the Site. In the case of Orders already submitted before such communication, the previous version of the General Conditions will apply. of sale.
REPLACEMENT CLAUSE
If a present or future provision of the General Conditions of Sale and / or the Contract should be or become totally or partially null and / or ineffective or there is a lacuna in the provisions of the General Conditions of Sale and / or the Contract, the remaining provisions of the General Conditions of Sale and of the Contract will remain valid and effective in any case. It is understood that GIOIELLERIA RAFFAELLO RANIERI DI CARLO RANIERI & C s.a.s. and the Customer will undertake to negotiate in good faith the integration of the gap or the replacement of the null and / or ineffective clause with the aim of achieving the same results pursued by the invalid or ineffective clause and to safeguard the content, even economic, of the Contract.
